Parking ticket... just because ‘v’ became ‘b’

First published in News

A DISGRUNTLED driver visiting Worcester was given a parking fine when the automated service she used to pay for her ticket got her registration number wrong.

Having entered her car’s details, car park location, and duration of her stay through the telephone service at the Copenhagen Street car park, Jane Allwright, of Radnorshire, Powys, Wales, left her car and was shocked to find to a ticket on her windscreen when she returned.

Mrs Allwright said: “As we did not have the change we braved the telephone registering of the parking. We followed the information on the parking ‘pay machine’ and, having done this, we did not need to display anything in the car.

“We went off and for some reason I felt a little uneasy. Returning within the correct time we found a ticket – we were not happy. At home I checked my bank account online and the payment had gone out.” She said the weather was quite windy and an over-the-phone payment was not the easiest option especially as the initial call to register with the service took several minutes, but it was the only one available to them at the time.

After the parking payment of £2.60 was taken out of her account she reported the mistake and found her registration plate had been recorded as BX02 VGT instead of VX02 VGT. Andy Chinn, parking manager at Worcester City Council, said: “There are about 7,000 people each month using the service and we probably get one or two errors. “As it is connected with voice recognition, when you call up letters can get confused and sometimes people do not speak clearly, and they can make a mistake when registering their number.”

He said that the fine was cancelled when it was discovered to be a mistake.

Harry Clarke, the company director of RingGo, which operates the phone payment system in Worcester car parks, said: “The key is that we need to get the registration and when using a mobile phone there is no good way to type in the details. “There may be problems on a windy day or someone with a regional accent or someone who does not enunciate. We get about 99 in every 100 right so it is not bad.”

The service repeats the information it heard before the user is asked to confirm the payment.

Comments (14)

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10:56am Fri 19 Jul 13

one94 says...

Andy Chinn said.."sometimes people do not speak clearly, and they can make a mistake when registering their number" - that's right, blame the consumer.
.
Harry Clarke said "..when using a mobile phone there is no good way to type in the details" - er, what about the keyboard you numpty!?
Andy Chinn said.."sometimes people do not speak clearly, and they can make a mistake when registering their number" - that's right, blame the consumer. . Harry Clarke said "..when using a mobile phone there is no good way to type in the details" - er, what about the keyboard you numpty!? one94
  • Score: 0

11:04am Fri 19 Jul 13

Lizzie R says...

one94 wrote:
Andy Chinn said.."sometime
s people do not speak clearly, and they can make a mistake when registering their number" - that's right, blame the consumer.
.
Harry Clarke said "..when using a mobile phone there is no good way to type in the details" - er, what about the keyboard you numpty!?
Not saying it's the case here or not, but when ever there is a issue that involves the council, it always seem that it is never the consumer's fault, always the council's.
[quote][p][bold]one94[/bold] wrote: Andy Chinn said.."sometime s people do not speak clearly, and they can make a mistake when registering their number" - that's right, blame the consumer. . Harry Clarke said "..when using a mobile phone there is no good way to type in the details" - er, what about the keyboard you numpty!?[/p][/quote]Not saying it's the case here or not, but when ever there is a issue that involves the council, it always seem that it is never the consumer's fault, always the council's. Lizzie R
  • Score: 0

11:06am Fri 19 Jul 13

Hillbilly1 says...

What a total non story! Someone gets a parking ticket due to an error, and then when it is discovered that it is an error, the parking ticket is cancelled! I use RingGo a lot when travelling on business, and as I change cars a lot too I have to register my latest car. This happened once to me when my car registration number was collected in error. I got a ticket, and it was cancelled - I didn't think it was worthwhile contacting the local rag for such inconsequential piffle. Oh I also got a fine when my parking ticket fell off the dashboard! No big drama, contacted the council, fine cancelled!
And Mrs Allwright, this isn't YOUR Worcester News, this is OUR Worcester News, you're not local!!
What a total non story! Someone gets a parking ticket due to an error, and then when it is discovered that it is an error, the parking ticket is cancelled! I use RingGo a lot when travelling on business, and as I change cars a lot too I have to register my latest car. This happened once to me when my car registration number was collected in error. I got a ticket, and it was cancelled - I didn't think it was worthwhile contacting the local rag for such inconsequential piffle. Oh I also got a fine when my parking ticket fell off the dashboard! No big drama, contacted the council, fine cancelled! And Mrs Allwright, this isn't YOUR Worcester News, this is OUR Worcester News, you're not local!! Hillbilly1
  • Score: 0

11:40am Fri 19 Jul 13

Jabbadad says...

There is another story behind this. The RingGo was introduced by the previous Tory City Council, and if the fact that Marc Bayliss seemed to be the spokesperson (well on most issues really it seems that the rest of the Tories are now subservant to him.) it was on his watch as they say. Frequently questions had been asked why when you had just overstayed a few minutes on your ticket that you were charged a full hour. The unacceptable answer given was that the machines didn't give change. Well if they are clever enough to identify and accept the correct ammount of cash then we can assume they could also if required be able to give change?
When RingGo was introduced and was also capable of deducting the money straight from your bank / card account why not the actual ammount due if just a few minutes or longer was overstayed instead of also still taking the full ammount to the next full hour? Rip Off comes to mind.
And yes this paper should carry such a story to warn others about how this can be a problem to visitors to this city. The Tories have already shown that they don't make Blue Badge holders welcome to this city, perhaps they mean all visitors.
There is another story behind this. The RingGo was introduced by the previous Tory City Council, and if the fact that Marc Bayliss seemed to be the spokesperson (well on most issues really it seems that the rest of the Tories are now subservant to him.) it was on his watch as they say. Frequently questions had been asked why when you had just overstayed a few minutes on your ticket that you were charged a full hour. The unacceptable answer given was that the machines didn't give change. Well if they are clever enough to identify and accept the correct ammount of cash then we can assume they could also if required be able to give change? When RingGo was introduced and was also capable of deducting the money straight from your bank / card account why not the actual ammount due if just a few minutes or longer was overstayed instead of also still taking the full ammount to the next full hour? Rip Off comes to mind. And yes this paper should carry such a story to warn others about how this can be a problem to visitors to this city. The Tories have already shown that they don't make Blue Badge holders welcome to this city, perhaps they mean all visitors. Jabbadad
  • Score: 0

11:43am Fri 19 Jul 13

andrew151 says...

the same thing happened to me I just called the council number told what happened and the matter was dealt with in a pleasant attitude the ticket was cancelled the matter sorted I did not call Worcester news and report it as it would have been a waste of time and not a very good story
the same thing happened to me I just called the council number told what happened and the matter was dealt with in a pleasant attitude the ticket was cancelled the matter sorted I did not call Worcester news and report it as it would have been a waste of time and not a very good story andrew151
  • Score: 0

11:48am Fri 19 Jul 13

andrew151 says...

a follow on from above I to have a blue badge it was displayed correctly but still had a ticket it looks like blue badge holders are not all that welcome in the city I don't live there.Now I don't go to the city anymore after that unlikely to return there again
a follow on from above I to have a blue badge it was displayed correctly but still had a ticket it looks like blue badge holders are not all that welcome in the city I don't live there.Now I don't go to the city anymore after that unlikely to return there again andrew151
  • Score: 0

12:59pm Fri 19 Jul 13

batchelorboy says...

This is such a silly story prompting the same silly 'political' responses from the same people who seem completely obsessed with attacking parties they don't support.

All this is about, is someone chose to park in a large city without change for the parking meter. I must be completely missing something if I can't see that this is indeed the fault of a political party... eventually.

I see more and more examples of lacking common sense every day. I keep saying, people are slowly turning into zombies...
This is such a silly story prompting the same silly 'political' responses from the same people who seem completely obsessed with attacking parties they don't support. All this is about, is someone chose to park in a large city without change for the parking meter. I must be completely missing something if I can't see that this is indeed the fault of a political party... eventually. I see more and more examples of lacking common sense every day. I keep saying, people are slowly turning into zombies... batchelorboy
  • Score: 0

1:33pm Fri 19 Jul 13

Nikrem says...

Nice of you to print the persons number plate
Nice of you to print the persons number plate Nikrem
  • Score: 0

2:14pm Fri 19 Jul 13

the real che guevara says...

Nikrem wrote:
Nice of you to print the persons number plate
i know im sure a clone car is being created as we type :-)
[quote][p][bold]Nikrem[/bold] wrote: Nice of you to print the persons number plate[/p][/quote]i know im sure a clone car is being created as we type :-) the real che guevara
  • Score: 0

3:43pm Fri 19 Jul 13

ushmush83 says...

Jabbadad wrote:
There is another story behind this. The RingGo was introduced by the previous Tory City Council, and if the fact that Marc Bayliss seemed to be the spokesperson (well on most issues really it seems that the rest of the Tories are now subservant to him.) it was on his watch as they say. Frequently questions had been asked why when you had just overstayed a few minutes on your ticket that you were charged a full hour. The unacceptable answer given was that the machines didn't give change. Well if they are clever enough to identify and accept the correct ammount of cash then we can assume they could also if required be able to give change?
When RingGo was introduced and was also capable of deducting the money straight from your bank / card account why not the actual ammount due if just a few minutes or longer was overstayed instead of also still taking the full ammount to the next full hour? Rip Off comes to mind.
And yes this paper should carry such a story to warn others about how this can be a problem to visitors to this city. The Tories have already shown that they don't make Blue Badge holders welcome to this city, perhaps they mean all visitors.
Boohoo.
[quote][p][bold]Jabbadad[/bold] wrote: There is another story behind this. The RingGo was introduced by the previous Tory City Council, and if the fact that Marc Bayliss seemed to be the spokesperson (well on most issues really it seems that the rest of the Tories are now subservant to him.) it was on his watch as they say. Frequently questions had been asked why when you had just overstayed a few minutes on your ticket that you were charged a full hour. The unacceptable answer given was that the machines didn't give change. Well if they are clever enough to identify and accept the correct ammount of cash then we can assume they could also if required be able to give change? When RingGo was introduced and was also capable of deducting the money straight from your bank / card account why not the actual ammount due if just a few minutes or longer was overstayed instead of also still taking the full ammount to the next full hour? Rip Off comes to mind. And yes this paper should carry such a story to warn others about how this can be a problem to visitors to this city. The Tories have already shown that they don't make Blue Badge holders welcome to this city, perhaps they mean all visitors.[/p][/quote]Boohoo. ushmush83
  • Score: 0

4:11pm Fri 19 Jul 13

Jabbadad says...

That explains all ushmush.
One day perhaps one day.
That explains all ushmush. One day perhaps one day. Jabbadad
  • Score: 0

3:27pm Sat 20 Jul 13

Budweis-her says...

If the phonetic alphabet was used then there wouldn't be a problem. That's what it's for.

And it does say that the registration is repeated back to the user before payment is taken. So that means that Ms Allwright is equally at fault. If it was read back wrong, she should have corrected them. If she misheard and thought they read it back correctly then she can't really have a go at someone else for mishearing it.
If the phonetic alphabet was used then there wouldn't be a problem. That's what it's for. And it does say that the registration is repeated back to the user before payment is taken. So that means that Ms Allwright is equally at fault. If it was read back wrong, she should have corrected them. If she misheard and thought they read it back correctly then she can't really have a go at someone else for mishearing it. Budweis-her
  • Score: 0

6:31pm Sat 20 Jul 13

Keith B says...

Always challenge a Parking Ticket from a private company - never let them get away with theft. And when they turn down the appeal - they do so automatically as policy - then ramp it to the next level, as long as you know you are right. 80% of second appeals are won .... but they work on fear that if you go to the second stage that the quick payment "discount" is revoked.

Data protection is always quoted as an excuse not to do anything ... from EON not letting me talk to them about our electricity supply because our joint electricity account is in my wife's name ... to a hospital quoting Data Protection to avoid discussing mistreatment of a patient.

So what happens to Data Protection when it come to the Government giving out all my details to a dubious private parking company, just because they ask for it?
Always challenge a Parking Ticket from a private company - never let them get away with theft. And when they turn down the appeal - they do so automatically as policy - then ramp it to the next level, as long as you know you are right. 80% of second appeals are won .... but they work on fear that if you go to the second stage that the quick payment "discount" is revoked. Data protection is always quoted as an excuse not to do anything ... from EON not letting me talk to them about our electricity supply because our joint electricity account is in my wife's name ... to a hospital quoting Data Protection to avoid discussing mistreatment of a patient. So what happens to Data Protection when it come to the Government giving out all my details to a dubious private parking company, just because they ask for it? Keith B
  • Score: 0

6:28pm Sun 21 Jul 13

Guy66 says...

one94 wrote:
Andy Chinn said.."sometime
s people do not speak clearly, and they can make a mistake when registering their number" - that's right, blame the consumer.
.
Harry Clarke said "..when using a mobile phone there is no good way to type in the details" - er, what about the keyboard you numpty!?
What a shame it was a VOICE RECOGNITION service being used!
[quote][p][bold]one94[/bold] wrote: Andy Chinn said.."sometime s people do not speak clearly, and they can make a mistake when registering their number" - that's right, blame the consumer. . Harry Clarke said "..when using a mobile phone there is no good way to type in the details" - er, what about the keyboard you numpty!?[/p][/quote]What a shame it was a VOICE RECOGNITION service being used! Guy66
  • Score: 0
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