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Hospital hailed as ‘spotless’
8:50am Tuesday 15th October 2013 in News
MALVERN Community Hospital has scored a perfect 100 per cent for cleanliness in a new secret-shopper-style assessment.
The new patient-led assessments have been introduced for hospitals up and down the country to ensure the people relying on hospitals have a chance to tell bosses what they really think.
Teams of patients, volunteers and local Healthwatch members visited more than 1,300 hospitals, rating them on cleanliness, privacy and dignity, food, general upkeep and appearance.
And the first results, just published, are good news for the staff at the Worcester Road hospital, with scores in all four categories above the national averages.
As well as the 100 per cent in cleanliness, it scored 87.3 per cent in food and hydration, 96.93 per cent in privacy and dignity, and 95.9 per cent in upkeep and appearance.
In the same survey, Worcestershire Royal Hospital in Worcester scored 95.34 per cent in cleanliness, 83.15 per cent in food and hydration, 91.49 per cent in privacy and dignity, and 92.75 per cent in upkeep and appearance.
The national averages are 96 per cent, 85 per cent, 89 per cent and 89 per cent.
Lin Ingles, matron at the Malvern hospital said: “We place huge importance on ensuring the hospital is clean and up to standard, obviously from a safety perspective but also because it helps create an environment which is pleasant for people to stay in or visit.
“A lot of work goes on behind the scenes by our cleaning team and our porters, who often don’t get the credit they deserve so I would like to thank them for their hard work, continued support and for their dedication in maintaining the high standards we have set.”
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