Tony Hobbs said his consultant paid for him to park at Hereford County Hospital following parking policy confusion

Ledbury Reporter: Doctor pays for patient to park at hospital following parking policy confusion Doctor pays for patient to park at hospital following parking policy confusion

A DOCTOR had to pay for a patient to park at Hereford County Hospital after he was caught out by confusion over parking policy.

Tony Hobbs has visited the hospital for rheumatoid arthritis treatment for four years and has always been given a permit allowing him to park for free.

But he says he was told by staff at the Macmillan Unit, where he receives his all-day treatment twice a year, that the policy had changed meaning only cancer patients are entitled to use a permit.

Mr Hobbs, 47, became “extremely stressed and upset”

at this news, as he had driven 50 miles from Builth Wells to fulfil the appointment and had no change.

So his consultant – Doctor David Rees – paid for his parking ticket.

“It was ridiculous. I was extremely angry,” he said.

“I had travelled so far and, despite having sat in traffic for half-an-hour, I made it to the hospital on time and was then told I couldn’t park for free.

“I didn’t have my wallet on me, so Dr Rees said he would pay for me, which I was very grateful for and I have since donated the £12 it cost to park for nine hours to charity. I am in no way criticising the medical treatment I received, which was always first class.”

Currently it costs £3.50 to park for up to one hour and £15 for up to 24 hours, making the hospital one of the most expensive in the region.

In a statement, Hereford County Hospital said they have been in touch with Mr Hobbs “to apologise for the confusion” that incorrectly allowed him to park for free over a four-year period.

The statement said: ‘In an ideal world, car parking would be free, but that simply isn’t possible as the Trust does not own or operate the car parks at the County Hospital – they are provided and managed by our Private Finance Initiative partner (PFI), Mercia Healthcare Limited.

‘It would appear that the existing car parking policy hadn’t been followed in a small localised car park for some of the smaller clinics – this led to Mr Hobbs being able to park for free in recent years.

‘We have apologised to Mr Hobbs for this error which has led to the current situation.

‘However, a range of concessions are available and to those in receipt of benefits – Mr Hobbs has been advised of these and how he can take advantage of them.

‘We have also issued clearer guidance to our receptionists and a poster regarding car parking regulations has been placed on the receptionists’ counter within the Macmillan Renton Unit.

‘For clarity, the concessions available are within the Pay on Foot Car parks are as follows:

1. Two-hour outpatient appointments – if delayed by the Trust, but not exceeded by the length of treatment, car parking charge will be reduced to two hours

2. Three-hour paediatric outpatient/ women’s health appointments – if delayed by the Trust, but not exceeded by the length of treatment, car parking charge will be reduced to three hours

3. Four-hour A&E Department – where initial treatment is not received within four hours, car parking charge reduced to four hours 4. Two-hour parental night – any parent who stays with their child overnight can have their parking charge reduced to two hours.”

Comments (13)

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6:20am Fri 18 Apr 14

silentbull2 says...

"£3.50 to park for up to one hour and £15 for up to 24 hours"

"making the hospital one of the most expensive in the region"

Disgraceful! !!!
"£3.50 to park for up to one hour and £15 for up to 24 hours" "making the hospital one of the most expensive in the region" Disgraceful! !!! silentbull2
  • Score: 19

6:26am Fri 18 Apr 14

B the B says...

I wouldn't dream of expecting to be able to park for free at the Hospital, not while everyone else has to pay. I visit the hospital many times, for various reason, over the year and pay. By the sound of it he "kicked off".
Yes the charges are excessive but that's not the point here, unless you are royalty then put you hand in your pocket and pay like everyone else.
I wouldn't dream of expecting to be able to park for free at the Hospital, not while everyone else has to pay. I visit the hospital many times, for various reason, over the year and pay. By the sound of it he "kicked off". Yes the charges are excessive but that's not the point here, unless you are royalty then put you hand in your pocket and pay like everyone else. B the B
  • Score: -5

8:24am Fri 18 Apr 14

stour67 says...

surprised they have not billed him for the last 4yrs.
surprised they have not billed him for the last 4yrs. stour67
  • Score: 6

10:11am Fri 18 Apr 14

Graham Price says...

stour67 wrote:
surprised they have not billed him for the last 4yrs.
Give them time, give them time.
[quote][p][bold]stour67[/bold] wrote: surprised they have not billed him for the last 4yrs.[/p][/quote]Give them time, give them time. Graham Price
  • Score: 5

7:39pm Fri 18 Apr 14

Ubique1 says...

Felt sorry for this man , he has had to travel 100 miles round trip at his own expense - he has a life limiting , painful illness then he is expected to pay £12.50 for car parking . It's a disgrace and should never have been allowed when the contracts were agreed and signed some years ago.

Be interesting to see if Herefordshire CC build a multi storey car park in the County Bus Station when it is expected to close in a couple of years time.
Of course if the Fire Service built their new station on this land there would still be room for the car park.

B and B , sorry , I disagree with you , I don't think that you thought through the whole package.
Felt sorry for this man , he has had to travel 100 miles round trip at his own expense - he has a life limiting , painful illness then he is expected to pay £12.50 for car parking . It's a disgrace and should never have been allowed when the contracts were agreed and signed some years ago. Be interesting to see if Herefordshire CC build a multi storey car park in the County Bus Station when it is expected to close in a couple of years time. Of course if the Fire Service built their new station on this land there would still be room for the car park. B and B , sorry , I disagree with you , I don't think that you thought through the whole package. Ubique1
  • Score: 6

9:38pm Fri 18 Apr 14

Princer says...

We are all our worst own enemy, I know its not easy for everyone, but the answer to sort this legal daylight robbery is to boycott it, just park at Morrisons or the train station, lets be honest it's still a short walk to the hospital if you do park in their car park, is it really that much more effort to walk 3 times the distance???
As a father to be, I and my partner had to go through a terrible ordeal which we didn't expect, we were given a free parking ticket which would exempt us from any parking fees, so after what we endured I showed the gimp in his portacabin the ticket, no it was not free??, £15 he said it should be £45??,
after the saddest ordeal I had been through I just paid as it was the last thing I needed to worry about. Scum all of them, would not be so bad if the rip off prices went to the hospital. Needs to be closed down, so boycott it now, people power, don't moan, do something about it.
We are all our worst own enemy, I know its not easy for everyone, but the answer to sort this legal daylight robbery is to boycott it, just park at Morrisons or the train station, lets be honest it's still a short walk to the hospital if you do park in their car park, is it really that much more effort to walk 3 times the distance??? As a father to be, I and my partner had to go through a terrible ordeal which we didn't expect, we were given a free parking ticket which would exempt us from any parking fees, so after what we endured I showed the gimp in his portacabin the ticket, no it was not free??, £15 he said it should be £45??, after the saddest ordeal I had been through I just paid as it was the last thing I needed to worry about. Scum all of them, would not be so bad if the rip off prices went to the hospital. Needs to be closed down, so boycott it now, people power, don't moan, do something about it. Princer
  • Score: 16

9:50pm Fri 18 Apr 14

William Rudd says...

Ubique1 wrote:
Felt sorry for this man , he has had to travel 100 miles round trip at his own expense - he has a life limiting , painful illness then he is expected to pay £12.50 for car parking . It's a disgrace and should never have been allowed when the contracts were agreed and signed some years ago.

Be interesting to see if Herefordshire CC build a multi storey car park in the County Bus Station when it is expected to close in a couple of years time.
Of course if the Fire Service built their new station on this land there would still be room for the car park.

B and B , sorry , I disagree with you , I don't think that you thought through the whole package.
Could of parked over the road £3 all day
[quote][p][bold]Ubique1[/bold] wrote: Felt sorry for this man , he has had to travel 100 miles round trip at his own expense - he has a life limiting , painful illness then he is expected to pay £12.50 for car parking . It's a disgrace and should never have been allowed when the contracts were agreed and signed some years ago. Be interesting to see if Herefordshire CC build a multi storey car park in the County Bus Station when it is expected to close in a couple of years time. Of course if the Fire Service built their new station on this land there would still be room for the car park. B and B , sorry , I disagree with you , I don't think that you thought through the whole package.[/p][/quote]Could of parked over the road £3 all day William Rudd
  • Score: 2

9:56pm Fri 18 Apr 14

Ubique1 says...

William , I agree with you - however he didn't , he parked where he normally parked when he visited the hospital from a town 50 miles away. Thinking that , as before it was free for him . I doubt if he was even aware of the Rockfields car park.
As for parking in Morrisons that's only two hours , he was at the hospital all day.
Hopefully the hospital are now telling attendees who previously had free car parking but have now got to pay .
William , I agree with you - however he didn't , he parked where he normally parked when he visited the hospital from a town 50 miles away. Thinking that , as before it was free for him . I doubt if he was even aware of the Rockfields car park. As for parking in Morrisons that's only two hours , he was at the hospital all day. Hopefully the hospital are now telling attendees who previously had free car parking but have now got to pay . Ubique1
  • Score: 3

6:38am Sat 19 Apr 14

B the B says...

Ubique1 wrote:
Felt sorry for this man , he has had to travel 100 miles round trip at his own expense - he has a life limiting , painful illness then he is expected to pay £12.50 for car parking . It's a disgrace and should never have been allowed when the contracts were agreed and signed some years ago.

Be interesting to see if Herefordshire CC build a multi storey car park in the County Bus Station when it is expected to close in a couple of years time.
Of course if the Fire Service built their new station on this land there would still be room for the car park.

B and B , sorry , I disagree with you , I don't think that you thought through the whole package.
Ubiique I did think it all through and still happy with what I said. I don't disagree that the charges are excessive and should be free for ALL. You normally only visit the hospital if you ill anyway (apart from visiting patients). I have In the past travelled to London and stayed for a week and was charged for parking, same as the QE, how many folk get sent up there from Hfd ? its not paid for, they charge for car parking for long stay patients, not as much as here I agree but they still charge. This is normal practice, as mentioned Hfd hosp is over the top and parking should be free for all not just those that throw a tantrum.
[quote][p][bold]Ubique1[/bold] wrote: Felt sorry for this man , he has had to travel 100 miles round trip at his own expense - he has a life limiting , painful illness then he is expected to pay £12.50 for car parking . It's a disgrace and should never have been allowed when the contracts were agreed and signed some years ago. Be interesting to see if Herefordshire CC build a multi storey car park in the County Bus Station when it is expected to close in a couple of years time. Of course if the Fire Service built their new station on this land there would still be room for the car park. B and B , sorry , I disagree with you , I don't think that you thought through the whole package.[/p][/quote]Ubiique I did think it all through and still happy with what I said. I don't disagree that the charges are excessive and should be free for ALL. You normally only visit the hospital if you ill anyway (apart from visiting patients). I have In the past travelled to London and stayed for a week and was charged for parking, same as the QE, how many folk get sent up there from Hfd ? its not paid for, they charge for car parking for long stay patients, not as much as here I agree but they still charge. This is normal practice, as mentioned Hfd hosp is over the top and parking should be free for all not just those that throw a tantrum. B the B
  • Score: 3

6:27pm Sun 20 Apr 14

scruffsmom says...

Beats me why hospital car parks are run by private finance companies
Beats me why hospital car parks are run by private finance companies scruffsmom
  • Score: 3

3:09pm Mon 21 Apr 14

A55K1KKR says...

Princer wrote:
We are all our worst own enemy, I know its not easy for everyone, but the answer to sort this legal daylight robbery is to boycott it, just park at Morrisons or the train station, lets be honest it's still a short walk to the hospital if you do park in their car park, is it really that much more effort to walk 3 times the distance??? As a father to be, I and my partner had to go through a terrible ordeal which we didn't expect, we were given a free parking ticket which would exempt us from any parking fees, so after what we endured I showed the gimp in his portacabin the ticket, no it was not free??, £15 he said it should be £45??, after the saddest ordeal I had been through I just paid as it was the last thing I needed to worry about. Scum all of them, would not be so bad if the rip off prices went to the hospital. Needs to be closed down, so boycott it now, people power, don't moan, do something about it.
I think you must be the gimp. Either way you are confused. If you had a parking exemption as issued by the hospital, that would of allowed you free parking. You were issued with a concession, which discounts your parking. So before you blame every one else, get your facts right;before you blurt non truths about matters which even though we're explained to you, you just don't understand.
[quote][p][bold]Princer[/bold] wrote: We are all our worst own enemy, I know its not easy for everyone, but the answer to sort this legal daylight robbery is to boycott it, just park at Morrisons or the train station, lets be honest it's still a short walk to the hospital if you do park in their car park, is it really that much more effort to walk 3 times the distance??? As a father to be, I and my partner had to go through a terrible ordeal which we didn't expect, we were given a free parking ticket which would exempt us from any parking fees, so after what we endured I showed the gimp in his portacabin the ticket, no it was not free??, £15 he said it should be £45??, after the saddest ordeal I had been through I just paid as it was the last thing I needed to worry about. Scum all of them, would not be so bad if the rip off prices went to the hospital. Needs to be closed down, so boycott it now, people power, don't moan, do something about it.[/p][/quote]I think you must be the gimp. Either way you are confused. If you had a parking exemption as issued by the hospital, that would of allowed you free parking. You were issued with a concession, which discounts your parking. So before you blame every one else, get your facts right;before you blurt non truths about matters which even though we're explained to you, you just don't understand. A55K1KKR
  • Score: -4

1:22pm Wed 23 Apr 14

reecheddarchick says...

i wonder how often he has to visit the hosiptal inna year around 4 would be my guessing!!!

I know someone with terminal cancer who also has a disabled badge and they still pay so why shouldn’t he!!!!

The parking is expensive, but that's life in general these days, everyone might a well get used to it and stop kicking off when there are people out there who are worse off!!!

I’m afraid I have little sympathy for such self-righteous people!!!
i wonder how often he has to visit the hosiptal inna year around 4 would be my guessing!!! I know someone with terminal cancer who also has a disabled badge and they still pay so why shouldn’t he!!!! The parking is expensive, but that's life in general these days, everyone might a well get used to it and stop kicking off when there are people out there who are worse off!!! I’m afraid I have little sympathy for such self-righteous people!!! reecheddarchick
  • Score: 1

11:51pm Wed 23 Apr 14

p157 says...

I would not dream of making a journey of any distance without having my wallet with me.
I would not dream of making a journey of any distance without having my wallet with me. p157
  • Score: 3

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