SIR, Tuesday, February 20 – The Royal Worcester Hospital was running on exceedingly well-oiled wheels!

I don’t envy those who cannot see that, but from reception in the Dermatology Department, to their operating theatres there, I was so happy to be in the presence of highly trained staff that the reason for my being there didn’t bother me at all!

Thank you to reception and all three of you involved in the procedure for your professional and caring attention.

SYBIL CHAPMAN

Droitwich.