A LEDBURY pensioner is seeking an apology after her luggage was stolen while she travelled on a coach.

Pamela Hansen also wants National Express to pay up after the thief struck in Gloucestershire.

The 69-year-old arrived at Gloucester empty handed after a three-hour journey from London’s Victoria Coach Station.

Her muddied luggage was found at Cheltenham Spa bus station weeks later missing clothes and cosmetics worth £300.

Gloucestershire Police have examined CCTV but have advised the pensioner to claim compensation from the bus company.

But Mrs Hansen, from Church Street, says she was only offered £170 and still hasn’t received an apology.

“I’ve got a lot of items back but I can never use them – they look like they’ve been dragged through a swamp,” said Mrs Hansen.

“The last time I saw the luggage was at Victoria.

“I’ve been offered £170 but I’ve lost £300 and I haven’t even had a letter of apology from the coach company.”

Chris Jackson, media communications officer for Gloucestershire Police, said no arrests had been made following the theft.

He said the victim’s open suitcase was found on a bench missing a new dress, shoes and a vanity case containing cosmetics.

National Express was not available for comment at the time of going to press.