A RECEPTIONIST at a Worcester law firm has proved she is real quality by winning a major industry award.

Paulette Clarke, who works for QualitySolicitors Parkinson Wright in St Nicholas Street, Worcester, picked up the overall winner award for receptionist of the year, at the QualitySolicitors network annual conference in Manchester.

Eddie Ross, QualitySolicitors chief executive said: "I am so proud to be able to present this award. The QualitySolicitors network is bound together by a commitment to putting customers first and providing expert legal advice and services in an accessible way. The standard is high but we are always looking for ways to improve still further. Paulette clearly demonstrated to the judging panel that she’s going the extra mile and deserve this recognition."

Cyril Arridge, managing partner, QualitySolicitors Parkinson Wright added: “It has always been the firm’s priority to put our clients first and Paulette is committed to this. Clients regularly write and thank her for making them feel welcome and at ease when they telephone or visit. We are delighted that she has won this well-deserved award.”

QualitySolicitors Parkinson Wright is part of a network of 100 law firms across the UK, all meeting rigorous quality standards to be part of the network.

Mrs Clarke said: "Absolutely delighted to win this award."