AN independent communications’ business is ringing the changes with a good news story for Hereford.

Established in 1998 by Colin and Edward James, Redline Telecom is proud to be a local and “completely independent” enterprise, and this month celebrates its 20th anniversary.

Originally from a background in mobile communications when the company was founded in 1998, Redline naturally progressed into providing fixed line and broadband services as well as specialising in the installation and maintenance of telephone and hosted VOIP (Voice Over Internet Protocol) systems.

With the company now serving over 600 business customers across Herefordshire and the surrounding region, Redline’s customers can benefit from a 24/7 helpline available throughout the year and “unrivalled” billing analysis and support.

From the business’s early days, launched when the two James brothers returned home from university, Redline now has a team of 10 working from the dedicated walk-in office on Commercial Road.

Here customers can expect a “unique face to face” support that many communication companies fail to offer these days, they claim.

Staff celebrated Redline’s momentous anniversary in style, and the milestone has been marked with a new look for the office sign.

A matching sign has also been made to go outside Hereford Football Club’s Edgar Street ground as Redline has become a commercial partner.

“Hopefully this will provide some inspiration to the many start-up businesses appearing in the area, and all the good work going into increasing the awareness of local businesses,” said Redline’s group key account manager, Alex Simmons.

The business will also be sending out their annual hardcopy newsletter to all customers.

With a special celebratory front cover, the newsletter includes a competition with the chance to win 20 bottles of bubbly.