A REVIEW is underway after concerns were raised about the care an elderly man received at a Herefordshire care home.

The man, who was a resident at Charles Court Care Home in Hereford, died in hospital last year following an emergency admission.

A CQC spokesperson said: "On January 21 2020 we received an email from a relative, whose father previously lived at Charles Court Care Home until October 11 2019 when he was admitted to Hereford Hospital with suspected sepsis and later died in hospital on November 4 2019.

"The concerns raised by the relative in relation to his care whilst at Charles Court Care Home are currently being considered in line with the specific incident guidance."

Police also confirmed they had been informed of the death.

Detective Inspector Julie Taylor said: “We have received concerns about the treatment of a resident prior to his death in October 2019. We have arranged a multi-agency meeting to assess whether there are any grounds for a criminal investigation or a partner agency review."

A spokesman for the home, which is run by Priory Group, said: “We take all concerns very seriously and we are working closely with our stakeholders to address the issues that have been raised.

"A highly-experienced staff team is in place at Charles Court and has helped to drive consistent standards at the home, resulting in the CQC rating the service ‘good’ overall following its latest full inspection in October 2019. Inspectors said staff ‘approached their work with kindness and compassion’, and ‘people and their relatives spoke positively about the overall management of the service’.

"Following a recent quality review by Hereford Council, Charles Court achieved a Level 1 rating, the best score that can be achieved. We are committed to providing the best possible care at the home, and making swift improvements where any areas of concern are identified.”

Anyone with any concerns about the home is asked to contact the CQC directly. Click here to visit the Care Quality Commission website.